Passion 2024 Customer Service. In 2024, despite ai gaining popularity, particularly as a tool for delivering digital customer service, we’ll see consumers place an even higher value on the human. Buyer’s guide to choosing the right customer support tool.

So, here are the first five of 10 customer service and experience trends and predictions for 2024: Customer service refers to the support and assistance given before, during and after the purchase of a product or service.